Refund policy

Made-to-Order Products

Every item in our store is custom printed and made to order specifically for you. We don't hold stock — your item doesn't exist until you place the order, and it's produced only once you do.

Because of this, we do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, or any other reason outside of a manufacturing fault. This includes ordering the wrong size, wrong colour, or simply changing your mind after purchase. Please check our size guide carefully before ordering, as we're unable to offer exchanges for sizing selected in error.

Studio Stock Items (Pickup Only)

Items such as grip spray are held in stock at Avion and collected in person rather than shipped. These items are also non-refundable, other than at the discretion of Avion staff.

Order Cancellations & Changes

Once an order has been placed, it is sent directly into production and cannot be edited or cancelled. Please double-check your size, colour, and shipping details carefully before completing your purchase, as we're unable to make changes after an order is submitted.

Manufacturing Defects & Misprints

If your item arrives with a genuine manufacturing fault — such as a misprint, damaged garment, or significant print/placement error — we'll make it right.

What's covered:

Faulty or damaged garments
Printing errors not matching the approved design (placement, colour, or print quality issues outside normal production tolerances)
Incorrect item sent

What's not covered:

Change of mind or buyer's remorse
Wrong size or colour selected by the customer
Minor variations in colour, print position, or garment shade that fall within normal production tolerances
Garments damaged through incorrect washing or general wear

How to report an issue

If you believe your item has a manufacturing fault, please email us at info@avionaerialschool.com.au within 30 days of delivery with:

Your order number
A description of the issue
Clear photos showing the fault

We'll review your claim and get back to you as soon as possible. Once a fault is confirmed, we'll organise a reprint or replacement of the item at no cost to you. As our products are made to order, refunds are not offered as an alternative to a replacement, except where a replacement genuinely isn't possible (for example, if the product has since been discontinued).

Claims submitted after 30 days, or without supporting photos, may not be eligible for a replacement.

Shipping Damage & Delivery

If your order arrives damaged in transit, please follow the same process above — email us within 30 days of delivery with photos of the damaged item and packaging.

If your order hasn't arrived within the expected timeframe, please get in touch and we'll help track it down.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You may be entitled to a replacement, repair, or refund if a product is faulty, not fit for purpose, or does not match its description, regardless of the terms set out above.